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Returns & Delivery Information

Prices include p&p -  Small Items will be sent by Royal Mail 2nd class signed for.                                                                                                                                                                       ( Please bare in mind due to Covid 19 signatures are not always required and other alternatives will be used to insure that you have received your item)

 Large Items will be sent by 48 hour fully tracked.

 Ireland , highland and Islands may occur an extra charge. Please contact us for a price.

You will be sent a tracking number via your email address, so please make sure when placing an order that you give your full details.

Delivery times might vary due to where you live, so please allow at least 4 days before contacting us.

Once payment has been received your order will be dispatched the following day.

Our policy lasts 14 days, in line with the Consumer Contracts Regulations (CCR) you can do so provided you inform us of your decision within 14 working days of receipt.

If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If you change your mind you have 14 days from purchase to contact us to discuss the best course of action.
Any items received incorrectly ( by us ) please contact us within 48 hours.

There are certain situations where only partial refunds are granted: (if applicable)

  •  Any items received back which are partly damaged, due to not in original packaging and damaged during transit only a partial refund will be granted, so please ensure adequate and secure packaging.
  •  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  •  Any item that is returned more than 14 days after delivery
  • Any item which has been used.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds : If you haven't received a refund yet, please check your bank or credit card account again then contact the respective Bank / Building Society, as there is often some processing time before a refund is posted.  If you've done all of this and you still have not received your refund yet, please contact us at info@equinevitality.co.uk.

Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@equinevitality.co.uk and send your item to :

Equine Vitality, Upper Killyquharn, New Aberdour Fraserburgh Aberdeenshire AB437LP.

POSTING

If we have sent the wrong items we are responsible for delivery charges.
You are responsible for delivery - if you change your mind , used the product and have not used adequate, secure  packaging.Postage costs are non-refundable.

 If you receive a refund, the cost of return postage will be deducted from your refund.

Please get proof of posting
To return your product, you should mail your product to: Equine Vitality ,Upper Killyquharn, New Aberdour, Fraserburgh ,Aberdeenshire, AB437LP.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over £75, you should consider using a postage / courier service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.
 

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